Privacy Policy
This Privacy Policy describes how Althaea Soul collects, uses, and protects your personal information when you visit or make a purchase from our website.
Collection of Personal Information
When you visit or make a purchase from our store, we may collect personal information including:
- your name
- billing and shipping address
- email address
- phone number
- payment details (processed securely via third-party providers)
We also automatically collect certain information about your device, including your IP address, browser type, and how you interact with our website.
This information helps us improve our store and provide a better customer experience.
Use of Personal Information
We use your personal information to:
- process and fulfil your orders
- communicate with you about your order
- provide customer support
- send marketing communications (where you have opted in)
- improve our website, products, and services
Consent
By providing your personal information to complete a transaction, you consent to us collecting and using it for that purpose.
For marketing communications (such as email marketing via Klaviyo), we will only contact you where you have opted in, and you may unsubscribe at any time.
You may withdraw your consent at any time by contacting us or using the unsubscribe link in emails.
Disclosure of Information
We may disclose your personal information:
- where required by law
- to enforce our Terms of Service
- to trusted service providers who assist in operating our business
Shopify Hosting
Our store is hosted by Shopify Inc., which provides the online platform that allows us to sell our products.
Your data is stored securely through Shopify’s systems, including databases and secure servers.
Payment information is processed through secure payment gateways and is encrypted in accordance with industry standards (PCI-DSS).
Third-Party Services
We use third-party providers (such as payment processors, email marketing platforms, and analytics tools) to operate our business.
These providers only access your information as necessary to perform their services and are required to handle your data securely.
Some providers may be located outside Australia. By using our services, you acknowledge that your information may be transferred internationally and subject to the laws of those jurisdictions.
Email Marketing (Klaviyo)
With your consent, we may send you emails about our products, offers, and updates.
We use email marketing platforms (such as Klaviyo) to manage communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Cookies
We use cookies to improve your browsing experience and analyse website traffic.
Cookies may store information such as:
- items in your cart
- session activity
- site preferences
You can choose to disable cookies through your browser settings, though this may impact website functionality.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
While we follow industry best practices, no method of transmission over the internet is completely secure.
Access & Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To do so, please contact us using the details below.
Age of Consent
By using this site, you confirm that you are at least the age of majority in your state or territory, or have given consent for a minor dependent to use the site.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on the website.
Contact Us
If you would like to:
- access, correct, or delete your personal information
- withdraw consent
- make a complaint
please contact us at:
Althaea Soul
Email: info@althaeasoul.com.au
