Shipping & Delivery

At Althaea Soul, we aim to process and dispatch all orders within 3–5 business days. During peak periods, dispatch times may be slightly extended.

Once dispatched, delivery within Australia typically takes 2–10 business days, depending on your location and selected shipping method.

International Shipping (Kindred Spirits Only)

International shipping is currently available exclusively for the Kindred Spirits card deck to select countries.

All other products sold by Althaea Soul are available for delivery within Australia only and are not eligible for international shipping.

If an order is placed for international delivery containing items other than the Kindred Spirits deck, we reserve the right to:

cancel the order, or
remove ineligible items and refund those items prior to dispatch

Shipping availability and eligible countries may be updated at any time without notice.

Delivery Timeframes

All delivery timeframes provided are estimates only. Delays may occur due to factors outside our control, including carrier delays, weather conditions, customs processing (for international orders), or peak periods.

Shipping Responsibility & Delays

If your parcel is significantly delayed, lost, or damaged in transit, please contact us and we will work with the carrier, including Australia Post, to investigate and resolve the issue.

Tracking details will be provided once your order has been dispatched.

Customs, Duties & Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may apply depending on your country. Applicable customs duties, taxes, and import fees may be calculated and collected at checkout.

Where these charges are collected at checkout, no additional fees should be payable upon delivery. However, delays may still occur due to customs processing in the destination country.

If duties and taxes are not calculated at checkout for any reason, they may be charged by your local customs authority upon delivery and will be the responsibility of the customer.

Authority to Leave & Safe Delivery

By placing an order, you authorise the shipping carrier to leave your parcel in a safe place if you are not available to receive it, unless you request otherwise.

We recommend using a secure delivery address to reduce the risk of loss or theft.

Lost or Stolen Parcels

If your parcel is confirmed as delivered but cannot be located, please contact us.

We will assist in lodging an investigation with the carrier. While Althaea Soul is not liable for loss or theft where delivery has been confirmed to the correct address with no delivery error, we will do our best to support a resolution.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details via email. You can track your parcel through Australia Post.