Terms of service
Overview
This website is operated by Althaea Soul. Throughout the site, the terms “we”, “us” and “our” refer to Althaea Soul. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.
If you do not agree to these Terms, you must not use our website or services.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, or have given consent for any minor dependents to use this site.
You must not use our products for any illegal or unauthorised purpose or violate any applicable laws.
Products & Services
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
We make every effort to display product descriptions and images accurately. However, we cannot guarantee that your device’s display will reflect colours or textures perfectly.
Our skincare products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent medical conditions.
Pricing & Payment
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
For international orders, prices may be displayed in your local currency at checkout for convenience. Currency conversion is processed by your payment provider and may be subject to exchange rate fluctuations and any applicable fees charged by your bank or payment provider.
We reserve the right to modify pricing at any time without notice.
Payment must be received in full before orders are processed and dispatched.
Shipping & Delivery
We aim to dispatch orders within 3–5 business days, with delivery timeframes varying depending on location.
Althaea Soul remains responsible for your order until it has been dispatched and tracking has been provided. Delivery is then carried out by third-party carriers.
Delivery timeframes are estimates only and may be affected by external factors such as carrier delays or weather conditions.
International Shipping
International shipping is currently available only for the Kindred Spirits card deck to selected countries.
All other products are available for delivery within Australia only.
We reserve the right to cancel or amend any international order that includes ineligible items.
Customs, Duties & Taxes
Customs duties, taxes, and import fees may apply to international orders depending on the destination country.
United States:
Duties, taxes, and customs clearance fees are included in the shipping cost. No additional charges should be required on delivery.
If you are contacted for payment, please contact us prior to making any payment so we can assist.
All other countries:
Orders are shipped on a Delivery Duty Unpaid (DDU) basis. Duties, taxes, and customs fees are not included and may be charged upon arrival. These charges are the responsibility of the customer.
If customs charges are not paid and the parcel is returned, any return shipping costs, customs charges, or carrier fees may be deducted from any applicable refund.
Returns & Refunds
Our returns policy complies with the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if a product:
- is faulty or defective
- is not as described
- is unsafe
We do not offer refunds for change of mind purchases.
Due to hygiene reasons, opened or used skincare products cannot be returned unless faulty.
International Orders
We do not accept returns for international orders due to change of mind, refusal to pay customs duties or taxes, or failure to collect the parcel.
Original shipping costs are non-refundable. Duties, taxes, and customs fees (where applicable) are non-refundable once paid to the relevant authorities.
In Their Honor - Donations
$2 from each Kindred Spirits deck sold is donated to animal welfare organisations supporting dogs in need. Donations are distributed on a quarterly basis and recipient organisations may change over time. These donations are made independently and do not constitute a formal partnership or endorsement unless otherwise stated.
Accuracy of Information
We strive to ensure all information on this website is accurate and current. However, we do not guarantee that all content is error-free or complete.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
User Comments & Submissions
If you submit reviews, comments, or other content, you grant us the right to use, edit, and publish such content without restriction.
You agree that your content will not violate any laws or infringe on third-party rights.
Limitation of Liability
To the extent permitted by law, Althaea Soul is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
Indemnity
You agree to indemnify and hold harmless Althaea Soul from any claims, damages, or expenses arising from your breach of these Terms or misuse of our website or products.
Third-Party Services
We may use third-party services (such as payment processors or shipping providers). We are not responsible for the actions or policies of these third parties.
Prohibited Uses
You are prohibited from using the site:
- for unlawful purposes
- to violate regulations or laws
- to infringe intellectual property rights
- to transmit malicious code
We reserve the right to terminate access for violations.
Termination
We may terminate or suspend access to our services at any time if you breach these Terms.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting.
Governing Law
These Terms are governed by the laws of Australia.
Contact Information
For any questions regarding these Terms, please contact:
Althaea Soul
Email: info@althaeasoul.com.au